Refund and Cancellation Policy

Last updated: 4 December 2025

This Refund and Cancellation Policy applies to services offered through https://www.tagurin.co.za ("Tagurin", "we", "us", or "our").

By subscribing to or purchasing our Services, you agree to this Policy, which should be read together with our Terms and Conditions and Privacy Policy.

1. Nature of Services

Tagurin provides digital services, including subscription-based software, online tools, and related features ("Services").

Because our Services are provided electronically and made available immediately upon activation, no physical goods are sold, and returns in the traditional sense do not apply.

2. Free Trials

Where a free trial is offered:

  • You may explore the Service at no cost for the specified trial period

  • No payment is required during the trial

  • Once the trial ends, continued use requires a paid subscription

Free trials are recommended for evaluation before committing to a paid plan.

3. Subscription Fees

Subscription fees:

  • Are charged in advance for the selected billing period (monthly, annual, or as agreed)

  • Are non-refundable, except as expressly stated in this Policy or required by law

You are responsible for selecting the appropriate plan before purchase.

4. Cooling Off Period (Consumer Protection Act)

If you are a natural person and qualify as a consumer under the South African Consumer Protection Act (CPA), you may have a 5 business day cooling off period from the date of transaction, provided that:

  • The request is made in writing within the cooling off period, and

  • Material use of the Service has not commenced

Where permitted by law, any approved refund may be subject to a reasonable administrative fee.

This cooling off right may not apply to juristic persons or enterprise subscriptions.

5. Refund Eligibility

Refunds may be considered only in the following circumstances:

  • Duplicate billing due to a system error

  • Incorrect charge caused by a billing fault

  • Service unavailability caused solely by Tagurin for a prolonged period

Refund requests must be submitted in writing within 7 calendar days of the charge.

6. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after activation

  • Partial use or non-use of the Service

  • Failure to cancel before a renewal date

  • Dissatisfaction due to unmet expectations where the Service was delivered as described

  • Suspensions or terminations due to breach of Terms and Conditions

7. Cancellation of Subscriptions

You may cancel your subscription:

  • Via your account settings (if available), or

  • By contacting Tagurin support

Cancellation:

  • Prevents future billing

  • Does not entitle you to a refund for the current billing period

  • Allows continued access until the end of the paid term, unless otherwise stated

8. Enterprise and Contract Customers

Enterprise customers operating under a:

  • Custom agreement

  • SLA

  • Procurement or tender contract

Will have cancellation and refund terms governed by that agreement, which takes precedence over this Policy.

9. Refund Processing

Where a refund is approved:

  • Refunds will be processed to the original payment method

  • Processing times may vary depending on the payment provider

  • Tagurin is not responsible for delays caused by banks or third-party processors

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

The latest version will always be available on tagurin.co.za. Continued use of the Services after updates constitutes acceptance of the revised Policy.

11. Contact Information

For refund or cancellation queries, contact: